Frequently Asked Questions
Please read our FAQ before sending us a message.
How can I contact customer service?
If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online contact us !
email:[email protected]
What currency can I pay in?
The currency shown on the page is US dollars. If the currency used in your area is not USD, please don’t worry. When you settle the payment, your credit card company will convert the US price to your country’s currency at the current currency rate.
How long will it take to get my order?
After you paid, orders typically process within 2-3 business days and transit time is typically 7-25 business days.Delivery details will be provided in your confirmation email.
Will I receive an order notification?
The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.
How can I return my item(s)?
We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at [email protected]. We will deal with it immediately without a doubt.
To learn more about our return policy, please click here.
What should I do if I encounter assembly issues?
Please check all the parts contrasting with the part list in the instructions, if any parts are missing, broken, or have other problems, kindly contact us at，we have dedicated customer service to assist you. email:[email protected]
Send us an email
*Note: Upon placing your order, an order confirmation email will be sent to you. In case you do not receive it, kindly consider checking your spam folder.
If you have a diy3dpuzzles.com account, you can log into your account and check your order history.
If you have any other questions, please chat with us or email us.
